Help Desk

Order Information

The DesertUSA Store is an online store designed for the convenience of internet, mobile and tablet shoppers. The Web Cart shopping system is proprietary software created and maintained by DesertUSA programmers. The Web Cart software offers fast, easy, secure transactions that enable you to purchase products directly through the DesertUSA website.

From the Web: Shopping in the Trading Post is easy, secure and fun. Simply browse through the various product pages by using the category tool, search tool or tool bar links. When you find a product that you would like to purchase, just click on the "Add To Cart" button. Continue shopping, adding more products to your cart. Once you have completed your shopping, select one of the following choices. You can view your shopping cart at any time by clicking "Shopping Cart" at the top of any store page.

Credit Cards - Click on the "Check Out" button and you will arrive at the order form where you will be asked to enter your information for shipping, credit card, etc. Make sure you fill in the email address field so we can send you an order confirmation and ship date.


PayPal accounts - select the PayPal button to check out.

To Check the Status of an Order Already Submitted: To find out what's happening with your order, click "Check Your Order Status" at the top of any store page and enter your order number and billing zip code. Click submit.

Additional methods for submitting orders to the Trading Post.

By Mail or Fax: You can order DesertUSA products by mail. Please follow the instructions below:

Go to's online store and select the items you want to buy. Use the "Secure Checkout" button and fill in your billing address information. Click the "Continue" button and select the "I would rather mail or fax my order" button at the bottom left side of the page. It will compute the shipping charges and tax if any. Print the page, then mail it to us with a check at the address below, or fax it to us at 760-546-0321 (fax) with your credit card information. Or, after selecting "I would rather mail or fax my order", you can call us Toll Free at 1-877-266-3414 Ext. 1# with your credit card information; we will have a copy of your order.
15011 Highland Valley Rd
Escondido, CA 92025

By Telephone: DesertUSA telephone orders are accepted between 10:00 AM & 3:00 PM (Pacific Time) at our West Coast headquarters, Digital West Media, Inc.

Before you call, please have product #, description, shipping address and credit card information ready. Be sure to give us a phone number where you can be reached in case we need to contact you regarding your order.

National Residents: Toll Free 1-877-266-3414 Ext. 1#

International: 760-740-1787 Ext. 1#

e-mail at Put the word DesertUSA info in subject line.






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Copyright © 1996-2015 and Digital West Media, Inc.




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